The best way to start is to fill out our online enquiry form or send us an email us at hello@roarfires.com with your contact details (name, address, phone & email) and project requirements. There are a few essential things we need to know (if applicable):

Rough age and type of property construction.

Existing chimney or flue requirements.

Existing fireplace details. Location, type of appliance – how much you intend to keep or replace.

Heat output requirements – this depends on several factors such as the room size, age of the property and level of insulation, number and size of doors and windows, external walls, the central heating system in place and how cold or warm you personally feel as everybody is different!

Access to fuel sources – natural or LPG gas, wood etc.

Have you already collected some project inspiration or ideas and do you have a preference for contemporary or tradition styling?

If you are at design or build stage, it would be helpful for us to see any drawings or plans you have.

We usually kick off with a free site survey to establish room size, feasibility of desired location of the stove or fire, roof access and potential scaffolding or MEWP requirements, and determine the full scope of works.

We can then book a showroom visit appointment so you can look at the product ranges and some of the fireplace finishes we have on offer. We have a few fires available to view on live display.

Whilst an electric fire is the simplest, most cost effective option if you don’t have a chimney, you can install a gas fire with a balanced flue system or a wood burning fire with a twin-wall flue system.

Typical lead times are 6-8 weeks from the receipt of your deposit payment and placement of orders.

We may be able to turn things around faster if we hold items in stock and if there is availability in the diary for installation so always ask if your project timescales are limited.

Sadly high market demand and ongoing industry supply issues have extended our product lead times significantly over recent years and some items are only available in 6-12 months (occasionally longer).

We are a small independent business and can only support a stock holding of a selection of the most popular products within our ranges.

Our busiest time of year is September through to December when our response times may become a little slower and customers may have to wait a little longer for a survey/showroom appointment or an installation date to become available.

It is highly recommended to plan ahead! Having substantial fireplace alteration and/or chimney works carried out over the spring/summer months is ideal when the weather is usually on our side and you are guaranteed to be ready for the winter ahead.

On average, our installation team complete works over 2-4 days.

However, project installation duration can vary depending on the complexity of your project and the level of work involved.

We may need to phase the project over several stages across multiple visits for example, if there are ongoing building works or chimney treatments required.

Before installation day, anything you can do to clear the room and working area of furniture and possessions is a huge help. We will bring dust sheets and floor protection to keep the space as clean as possible but it is worth bearing in mind that fireplace installations can release a lot of building dust, soot and debris.

Please plan ahead to keep pets and children at a safe distance and ideally in another room if possible.

If there are fireplace alterations involved, we are likely to use heavy duty masonry power tools and it can be very noisy for long periods of time so you might consider warning adjoining neighbours or rearranging work conference calls.

We may need to keep all windows and external doors open throughout our visit so that the room is kept well ventilated.

If applicable, ideally your chimney should be swept prior to installation to ensure the chimney or flue is clear of blockages although we can include for this in our installation scope of works.

Please consider keeping access routes to the property clear and allow enough space close to the entrance for parking if possible. We will advise on requirements if we have booked scaffolding or MEWP access to the chimney.

As part of the installation service we provide a full product demonstration and handover to all our customers. We continue to offer free expert professional help and advice should any fireplace questions or concerns arise during ongoing use.

The best way to get in touch is via “contact us” or to send an email to hello@roarfires.com. We aim to respond within 48 hours.

Regular servicing and maintenance is essential to ensure your appliance is working safely and efficiently and chimneys should be swept regularly if burning wood or other solid fuels. The recommended frequency depends on how regularly you use your fire but we would suggest that every 12 months should be sufficient for most people. Together with professional installation, chimney sweeping &/or regular maintenance of an appliance may be a requirement of your home insurance policy too.

We aim to contact all of our customers around 11-12 months post installation to book in for our annual maintenance, service and repair visit but please get in touch if you haven’t heard from us or you would like to book this in sooner. Our service appointment includes a sweep for wood and multi-fuel appliances.

The cost of a standard service appointment is £65 plus VAT for gas appliances or £75 plus VAT for wood/multi-fuel appliances (excluding replacement parts). We offer multiple appliance discounts too!