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I already have a fire – will you install &/or service it for me?

To ensure we offer the best after sales service to our customers and to avoid the complexities of dealing with manufacturer warranty issues via a third party, we only install products that we supply ourselves. We believe gas and solid fuel fire appliances including flue systems should be bought and sold alongside expert advice which is not best achieved buying products online.

Alternatively, if you have already bought products elsewhere, we recommend that you search for local independent fireplace installers on the Gas Safe or HETAS websites who may offer installation-only services.

Generally, we only service and maintain fires that we have installed ourselves due to the variation in workmanship, potential issues we may uncover and difficulty in sourcing parts from manufacturers that we would not typically deal with. For sweeping and servicing products we have not supplied, we recommend that you use the National Association of Chimney Sweeps (NACS) or HETAS search tools to find a qualified chimney sweep near you.

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