As part of the installation service we provide a full product demonstration and handover to all our customers. We continue to offer free expert professional help and advice should any fireplace questions or concerns arise during ongoing use.
The best way to get in touch is via “contact us” or to send an email to email@example.com. We aim to respond within 48 hours.
Regular servicing and maintenance is essential to ensure your appliance is working safely and efficiently and chimneys should be swept regularly if burning wood or other solid fuels. The recommended frequency depends on how regularly you use your fire but we would suggest that every 12 months should be sufficient for most people. Together with professional installation, chimney sweeping &/or regular maintenance of an appliance may be a requirement of your home insurance policy too.
We aim to contact all of our customers around 11-12 months post installation to book in for our annual maintenance, service and repair visit but please get in touch if you haven’t heard from us or you would like to book this in sooner. Our service appointment includes a sweep for wood and multi-fuel appliances.
The cost of a service appointment is £65 plus VAT for gas appliances or £75 plus VAT for wood/multi-fuel appliances (excluding replacement parts). We offer multiple appliance discounts too!